Action scheduled
15 inch pothole on pedestrian pavement
Sent to Shropshire Council less than a minute later. Council ref: 14215292.
I have reported this issue to the Council on numerous occasions and have also contacted the Deputy Leader of Shropshire Council, in an effort to have the matter addressed. Despite my repeated correspondence, I have received little meaningful response, and, more importantly, no action has been taken to repair the defect. The pothole presents a clear risk of trips, falls, and injury, particularly for elderly residents, children, wheelchair users, and those with mobility impairments. As a resident who pays a substantial amount in Council Tax, I find it deeply disappointing that a matter affecting public safety has been repeatedly overlooked. More importantly, this is not simply an issue of inconvenience; it is one of public safety. I believe I have acted responsibly by reporting the hazard on multiple occasions, and I am increasingly concerned that the Council is failing in its responsibility to maintain the public highway and to respond appropriately to reports of dangerous defects. Should someone suffer an injury as a result of this pothole, I believe it would be difficult to argue that the Council was unaware of the danger, given the number of reports that have already been submitted.
Updates
-
Thank you for contacting us. This note is to confirm that we have received your report and we'll be in touch with an update as soon as possible.
-
Our response to a pothole report will depend upon several factors. These include the severity of the defect, how busy the road is and its proximity to other defects or hazards.
We have very limited resources and budget. At times of high demand- such as emergency storm situations- we may take longer to respond than we would prefer.
We are also mindful of other works planned for the road. This includes external contractors or utilities and our long term road renewal program.
Temporary repairs may be applied on very busy roads where special traffic management or further investigation may be needed or in an emergency situation. Repairs may be completed in stages, not all at once.
The road will continue to be regularly inspected as per our policy. If the pothole becomes an imminent danger, please call our customer call centre on 0345 678 9006, giving your report reference number, and the situation can be reassessed.
To read more about what constitutes a safety defect and how we are managing pothole repairs, please see our website here: https://next.shropshire.gov.uk/ roads-and-highways/
-
This note is to advise that the issue you have reported is being investigated by council officers in the local area. We'll provide further information once we have an update.
-
We have raised an order in relation to the issue you have reported to us. This is now awaiting programming.
Our priority is to be effective at responding to the most serious problems so at this time we are unable to provide an exact timescale. We will update you when this work has been completed.
Only the original reporter may leave updates. If you made the original report please log in to leave an update.