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Serious risk from badly degraded footpath surface

Reported via desktop in the Pavement surface issue category anonymously at 08:58, Tue 17 June 2025

Sent to Shropshire Council less than a minute later. Council ref: 14179127.

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The surfaced path has now deteriorated to an extremely unsafe state. This pathway MUST be now be repaired appropriately as a matter of urgency. Large sections of tarmac have broken away; numerous potholes are deep and very unsafe. Many residents on the Agnes Hunt Memorial Bungalows are wheelchair users with mobility difficulties and are unable to use the footpath as a result. The situation has now become extremely hazardous for the many vulnerable residents living here.

Under the Equality Act 2010, public authorities, including local councils, have a duty to ensure that public spaces and highways are accessible to all individuals, including those with disabilities. The current state of Agnes Hunt Memorial Bungalows footpath surfacing fails to meet these standards, effectively preventing wheelchair users from accessing essential services, local businesses, and community spaces and leaving vulnerable residents isolated as a result.

I kindly request that Shropshire Council takes immediate action to repair the potholes and all dropped kerbs, to ensure that the footpath meets necessary accessibility requirements. Please provide a response outlining the steps that will be taken and a timeline for when repairs will be carried out.

Should this issue remain unresolved, I will have no choice but to escalate the matter to the Local Government Ombudsman and the various Disability Rights organisations for further review.

I do appreciate your prompt attention to this matter and look forward to your response. Please feel free to contact me should you require further information. Many thanks

Updates

  • Thank you for contacting us. This note is to confirm that we have received your report and we'll be in touch with an update as soon as possible.

    Posted by Shropshire Council at 08:58, Tue 17 June 2025

  • This note is to advise that the issue you have reported is being investigated by council officers in the local area. We'll provide further information once we have an update.

    State changed to: Investigating

    Posted by Shropshire Council at 09:59, Thu 11 September 2025

  • We have now arranged for the required work to take place to resolve the issue you reported to us.

    We will update you when the work has been completed.

    State changed to: Action scheduled

    Posted by Shropshire Council at 17:32, Thu 11 September 2025

  • We're pleased to advise you that this work has now been completed.

    State changed to: Fixed

    Posted by Shropshire Council at 10:48, Mon 24 November 2025

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