Street light fitting isn’t shining straight down and shines into our house

Updates

• Thank you for contacting us. This note is to confirm that we have received your report and we'll be in touch with an update as soon as possible.

  Posted by Shropshire Council at 21:24, Thu 10 October 2024

• This note is to advise that the issue you have reported is being investigated by council officers in the local area. We'll provide further information once we have an update.

  State changed to: Investigating

  Posted by Shropshire Council at 11:13, Fri 11 October 2024

• The lamp continues to shine into our garden and into our house and remains at a 30 degree angle pointing down the street

  Posted anonymously at 20:21, Tue 29 October 2024

• zoom

  zoom

  Now the leaves have fallen from the tree adjacent to the streetlight the light is even brighter shining into the back two bedrooms of our house. Please can you come and straighten the lamp head so that it’s shining down onto the road. As you can see from these pictures the light is shining sideways and up into the tree.

  Posted anonymously at 18:50, Mon 25 November 2024

• I have no communication from you at all about this fault since the 11th October - this is simply not acceptable and I want to know that somebody has been to look at the faulty streetlight, seen that its been fitted incorrectly/been damaged in some way, no longer shines down onto the road but into houses and is repositioned - a task that appears to be quite simple as the headlamp just needs to be repositioned and point downwards. The light currently shines into my two back bedroom windows, leaves the road and pavement in total darkness on one side and is a real nuisance. This is a polite request for an update and some action please

  Posted anonymously at 16:54, Thu 5 December 2024

• Hi

  It’s now ten weeks since I reported this issue and I have had no follow up at all. I have today called your office at 1505. Only to be told that it isn’t within working hours and I can’t speak to an advisor. I am sorry but this is simply ridiculous - please advise me what you are doing to check out the issue and repair the faulty streetlight that is pointing in the wrong direction and why 1505 on a weekday doesn’t come under working hours. Your service response so far has been woeful and very frustrating.

  Posted anonymously at 15:14, Wed 18 December 2024

• We have ordered works to remedy the issue. If further works are needed, the issue is likely to take longer to resolve.

  We are unable to give you a timescale to completion. We will update you when action has taken place.

  For more information on how we prioritise our workload, please visit our website at https://www.shropshire.gov.uk/ street-care-and-cleaning/ streetlights/ facts-figures-and-faqs/ street-lighting-facts/

  State changed to: Action scheduled

  Posted by Shropshire Council at 12:30, Thu 19 December 2024

• We're pleased to advise you that this work has now been completed.

  State changed to: Fixed

  Posted by Shropshire Council at 14:08, Monday 6 January 2025