Fixed
Four to five street lights out on Pontesbury main road.
Sent to Shropshire Council less than a minute later. Council ref: 14151001.
Moderated by Shropshire Council at 11:28, Mon 2 September 2024
From the Pontsbury dental practice to the Horse shoe pub there are four or five lights that are not working and have not been working for nearly 12 months. This has not been resolved - please come and fix these lights asap. It is pitch black in the evening - walking the dog is dangerous dur to the lack of lighting. This needs to be fixed asap.
Updates
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Thank you for contacting us. This note is to confirm that we have received your report and we'll be in touch with an update as soon as possible.
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We have ordered works to remedy the issue. If further works are needed, the issue is likely to take longer to resolve.
We are unable to give you a timescale to completion. We will update you when action has taken place.
For more information on how we prioritise our workload, please visit our website at https://www.shropshire.gov.uk/ street-care-and-cleaning/ streetlights/ facts-figures-and-faqs/ street-lighting-facts/
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Customer calling to update that there are infact 6 lights out not 4 or 5 from youngs way to horseshoe pub
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Thank you for your continuing patience. We are still working towards a date of when the issue will be resolved. We will update you further when action has been taken.
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The issue you reported has been assessed and the necessary work will be included in our programme of upcoming maintenance.
Our priority is to be effective at responding to the most serious problems so at this time we are unable to provide an exact timescale.
In the meantime until these works can be undertaken, we will continue to undertake routine inspections, whereby notifiable issues are recorded and scheduled for action.
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We have carried out initial work to fix the issue you reported, but additional work has been identified. We are unable to give a timescale for the completion. We will update you when action has been taken.
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This note is to advise that the issue you have reported is being investigated by council officers in the local area. We'll provide further information once we have an update.
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We have ordered works to remedy the issue. If further works are needed, the issue is likely to take longer to resolve.
We are unable to give you a timescale to completion. We will update you when action has taken place.
For more information on how we prioritise our workload, please visit our website at https://www.shropshire.gov.uk/ street-care-and-cleaning/ streetlights/ facts-figures-and-faqs/ street-lighting-facts/
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Customer called for an update on this. As works were issued four weeks ago, please contact contractors and expedite.
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Thank you for contacting us. This note is to confirm that we have received your report and we'll be in touch with an update as soon as possible.
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We have ordered works to remedy the issue. If further works are needed, the issue is likely to take longer to resolve.
We are unable to give you a timescale to completion. We will update you when action has taken place.
For more information on how we prioritise our workload, please visit our website at https://www.shropshire.gov.uk/ street-care-and-cleaning/ streetlights/ facts-figures-and-faqs/ street-lighting-facts/
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Message sent to Team that deal with street lighting via teams to get this address asap. Customer is on the verge of making a formal complaint - talking to the press or MP.
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The issue you reported has been assessed and the necessary work will be included in our programme of upcoming maintenance.
Our priority is to be effective at responding to the most serious problems so at this time we are unable to provide an exact timescale.
In the meantime until these works can be undertaken, we will continue to undertake routine inspections, whereby notifiable issues are recorded and scheduled for action.
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We're pleased to advise you that this work has now been completed.
This report is now closed to updates from the public. You can make a new report in the same location.