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Street light not working

Reported via mobile in the Street Light Out category anonymously at 10:22, Mon 23 October 2023

Sent to Shropshire Council less than a minute later. Council ref: 14125588.

Street light number z24 has been off for 3 weeks

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Updates

  • Thank you for contacting us. This note is to confirm that we have received your report and we'll be in touch with an update as soon as possible.

    Posted by Shropshire Council at 10:22, Mon 23 October 2023

  • We have received a call from a resident to say that the street light down the street from Colton House on Mill Street is not working. It is pitch black in this area and the resident wanted this treated urgently.

    Posted anonymously at 15:28, Mon 23 October 2023

  • Job issued on 24 Oct but, as of 23 Nov, this light has not been repaired yet. Please check with contractors and expedite.

    Posted anonymously at 09:53, Thu 23 November 2023

  • We have looked into this issue and can advise that the work required will be completed in our programme of upcoming maintenance.

    State changed to: Closed

    Posted by Shropshire Council at 12:04, Thu 23 November 2023

  • 2 street lights on Old St Ludlow (poss z23 & 24) have been reported as not working for weeks. NOTHING HAS BEEN REPAIRED TO DATE. This area is close to a Junior School exit and the road is home to many pensioners.How long before someone is involved in an accident ? Can you please expedite the repairs without further delay

    Posted anonymously at 16:15, Tue 5 December 2023

  • Engineer has been to site and looked like the board has melted - Was advised that this will be looked into - DNO had melted

    Posted anonymously at 11:11, Tuesday 23 January 2024

  • We have now arranged for the required work to take place to resolve the issue you reported to us.

    We will update you when the work has been completed.

    State changed to: Action scheduled

    Posted by Shropshire Council at 12:30, Tuesday 23 January 2024

  • Team came out to look at this street light yesterday. They spent several hours there. They dug a hole did some work there, filled it back in and left. Customer asked if it was fixed and they said they didn't know if it would work now. The light did not come on last night.

    Posted anonymously at 11:21, Tuesday 6 February 2024

  • Customer wants to know what repair they did yesterday. Did it include putting a new board in.

    Posted anonymously at 11:23, Tuesday 6 February 2024

  • The issue you reported has been assessed and the necessary work will be included in our programme of upcoming maintenance.

    Our priority is to be effective at responding to the most serious problems so at this time we are unable to provide an exact timescale.

    In the meantime until these works can be undertaken, we will continue to undertake routine inspections, whereby notifiable issues are recorded and scheduled for action.

    Posted by Shropshire Council at 11:27, Tuesday 6 February 2024

  • We're pleased to advise you that this work has now been completed.

    State changed to: Fixed

    Posted by Shropshire Council at 13:06, Tuesday 6 February 2024

  • We have now arranged for the required work to take place to resolve the issue you reported to us.

    We will update you when the work has been completed.

    State changed to: Action scheduled

    Posted by Shropshire Council at 13:10, Tuesday 6 February 2024

  • We're pleased to advise you that this work has now been completed.

    State changed to: Fixed

    Posted by Shropshire Council at 12:03, Thursday 8 February 2024

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