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Blocked drain

Reported via mobile in the Drain blocked category anonymously at 10:09, Mon 23 October 2023

Sent to Shropshire Council less than a minute later. Council ref: 14125581.

Has been blocked for many months (or longer). Overflows flooding road even in light rain.

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  • Thank you for contacting us. This note is to confirm that we have received your report and we'll be in touch with an update as soon as possible.

    Posted by Shropshire Council at 10:09, Mon 23 October 2023

  • We have looked into the matter you reported and our investigation shows that no further action is required at this time.

    State changed to: No further action

    Posted by Shropshire Council at 14:41, Tue 24 October 2023

  • This response is WRONG as further action most definitely is required as explained to me by the Severn Trent team on site this morning. They explained that they have detailed to you what further action is required (with photos). The road sign post has previously been driven through the drain pipe breaking it and creating a direct barrier to their tools which could not pass the obstruction. They detailed how they were requesting that the post needs to be dug out and moved, the drainpipe repaired and then the pipe can be properly cleared with their jets and cutting tools.

    I would like to know how to escalate my concerns that reported problems (ie this drain and the light around the corner) are repeatedly being reported as fixed or completed when they are clearly NOT. There seems to be a systemic problem ? Target driven. Please advise how I can take this to a higher level.

    Posted anonymously at 16:06, Tue 24 October 2023

  • I await a response to “Re-opening” this problem and enquiry on escalating my concerns on how this is being handled (see yesterday’s comment)

    State changed to: Open

    Posted anonymously at 13:52, Wed 25 October 2023

  • Please can I have a response to my previous messsges?

    Posted anonymously at 11:22, Thu 26 October 2023

  • Please see my communications on 24th, 25th and 26th October, none of which have been answered. The problem is ongoing and NOT resolved. The drain flooded again yesterday. I have clearly outlined what action is required (which you already know from the Severn Trent engineers report). I still wish to escalate this and make a complaint as outlined on 24th Oct. Please reply.

    Posted anonymously at 14:47, Tue 31 October 2023

  • Please update me on the drain which is still flooding and requires the excavation works advised by the Severn Trent engineer as I explained above

    Posted anonymously at 14:01, Thu 16 November 2023

  • We have now arranged for the required work to take place to resolve the issue you reported to us.

    We will update you when the work has been completed.

    State changed to: Action scheduled

    Posted by Shropshire Council at 10:18, Tuesday 13 February 2024

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